Question 1

How do I book a service on Arvices?

Accepted Answer

Open the service you want, pick an available time slot, and confirm. The provider is notified instantly and you'll receive a booking confirmation. You can also describe what you need to our Nexus AI chatbot and let it book on your behalf.

Question 2

Are providers on Arvices vetted?

Accepted Answer

Every service provider completes ID verification, business profile review, and portfolio checks before being approved. Reviews on their profile come only from clients who actually completed a booking.

Question 3

How do payments work?

Accepted Answer

Payments are handled through your Arvices wallet using bank-level encryption. Funds are held in escrow and only released to the provider once you confirm the job was completed to your satisfaction.

Question 4

Can I reschedule or cancel a booking?

Accepted Answer

Yes. You can manage all your bookings from your dashboard. Most cancellations or reschedules can be done up to 24 hours before the appointment without a penalty — specific terms are shown on each provider's profile.

Question 5

What if I'm not satisfied with the service?

Accepted Answer

Because payments are held in escrow, funds aren't released until you're happy. If something goes wrong, contact support and we'll guide you through our dispute resolution process — which may include a refund or a replacement provider.

Question 6

Do you support emergency or last-minute bookings?

Accepted Answer

Many providers offer same-day availability. Use the search filters on the listing page to find providers with open slots today, or message our Nexus AI on WhatsApp to find available pros faster.

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