Privacy Policy

Privacy Policy for Arvices

Last Updated: May 31, 2026

Arvices ("we", "our", "us", or the "Platform") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines our rigorous practices regarding the collection, use, processing, storage, disclosure, and protection of your data when you interact with the Arvices ecosystem—including our mobile applications, web platforms, browser interfaces, and automated WhatsApp conversational integrations (collectively, the "Service").

By accessing or using the Service, you explicitly consent to the data practices described in this Privacy Policy, which is structured in strict compliance with the Nigeria Data Protection Act (NDPA) and other applicable consumer protection frameworks.

1. Data Controller and Statutory Authority

For the purposes of applicable data protection legislation, the data controller is Arvices. We process all personal data lawfully, fairly, and transparently based on explicit user consent, contractual necessity, legal obligations, or legitimate business interests.

2. Information We Collect and Process

To deliver an automated, conversational service and commerce marketplace, we must ingest several streams of data. The types of information we collect depend entirely on how you interact with our platform (whether as a consumer seeking services/products or as an onboarded Service Provider/Vendor).

2.1 Information You Provide Directly to Us

Account Identity Data: Full legal name, verified mobile phone number, secondary contact lines, and email address collected during registration.
Conversational & AI Interaction Data: Complete text inputs, voice prompts, structured messages, media attachments, and intent queries provided to the Arvices AI concierge engine across all channels (Web, Mobile, and WhatsApp).
Financial & Wallet Data: While credit/debit card numbers are handled externally, we collect and retain internal wallet balances, withdrawal history, payout bank account details, and localized transaction ledger data.
Provider Verification Data (Service Providers & Vendors Only): To protect the physical and financial safety of our ecosystem, we collect government-issued identification (e.g., National Identification Number [NIN], Driver’s License, or International Passport). *Note: Identification data is strictly utilized via secure, authorized third-party APIs for identity confirmation and fraud prevention; *

2.2 Automated Information & Infrastructure Logging

Precise Geographical Location Data: We collect precise real-time latitude and longitude coordinates from your mobile device or IP address. This data is mandatory to power our automated proximity matching engine, calculate dynamic distance metrics, and facilitate local commerce delivery logistics.
Technical Device Data: IP addresses, device hardware models, operating system versions, push notification tokens, unique device identifiers, and system crash logs used for performance optimization.
Webhook & Communication Metadata: Timestamps, message delivery statuses, and routing identifiers stemming from our integrations with external conversational gateways (e.g., Meta/WhatsApp API frameworks).

2.3 User-Generated Content (UGC)

Public portfolio images, workspace photographs, item catalogs, service descriptions, pricing tables, public ratings, and written reviews posted to our "Showcase" or "Explore" feeds.

3. Detailed Mechanisms of Data Utilization

Arvices utilizes your personal data to execute core platform logic, optimize AI performance, and fulfill statutory legal mandates. Specifically, your data is used for:

Automated Matching & Service Fulfillment: Utilizing precise location data and conversational prompts to connect consumers with nearby artisans, mechanics, or merchants in real time.
Conversational AI Optimization: Passing anonymized or structured textual queries to our AI sub-processors to interpret intent, generate live offers, and automate appointment bookings seamlessly.
External Network Outreach: Using our infinite fulfillment loop to convert natural language queries into automated outreach templates that can communicate with independent local providers to fulfill unique user requests.
Regulatory Compliance & Invoice Generation: Structuring transaction details to format legal documents and comply with active electronic invoicing directives issued by the Federal Inland Revenue Service (FIRS) and other state-level tax boards.
Trust, Safety, and Security: Executing automated risk profiles, scanning chat logs for platform circumvention or fraudulent behavior, verifying provider backgrounds, and mitigating cybersecurity threats.

4. Disclosures and Sharing of Personal Data

We do not sell, rent, or lease your personal information to third-party data brokers. Your data is shared exclusively with the following categories of recipients to fulfill contractual workflows:

Payment Infrastructure Partners: All payment processing is managed securely via Paystack (a PCIDSS-compliant gateway). We share transaction metadata with Paystack to complete secure checkouts and process merchant payouts.
AI Infrastructure Sub-processors: To power our conversational automation features, textual prompts and intent blocks are securely transmitted to advanced large language model APIs (such as Google Gemini). These models process contextual text prompts strictly under data protection agreements that prohibit them from using your personal data to train public baseline models.
Communication Network Providers: Message payloads, media files, and notification statuses are securely processed through Meta/WhatsApp API endpoints if you choose to run your service requests through our WhatsApp messenger integrations.
Marketplace Counterparties: Your profile name, specific service address, and telephone number are shared with a Service Provider or Vendor only after a booking or purchase is explicitly confirmed, accepted, and cleared by our matching loop.

5. Data Security & Infrastructure Guardrails

Arvices implements strict technical and organizational safeguards to prevent accidental loss, unauthorized access, alteration, or disclosure of your data:

Data in Transit: All web traffic, API calls, and webhook communications are encrypted using modern Secure Sockets Layer/Transport Layer Security (SSL/TLS) protocols.
Data at Rest: Critical data strings, authentication hashes, and personal profiles are shielded using industry-standard AES-256 database encryption.
DevOps Best Practices: We employ secure, isolated container architectures, automated dependency scanning, strict environment-variable isolation, and restricted microservice communication paths.
User Responsibility: While we maintain strict firewalls, you are solely responsible for securing your personal device, app login credentials, and WhatsApp account verification codes.

6. Retention and Deletion Frameworks

6.1 User-Initiated Deletion

You have the right to request the complete deletion of your Arvices account at any time through our native in-app settings menu or by reaching out to our privacy compliance desk.

6.2 Regulatory Retention Mandates

Please note that certain core data segments cannot be instantly wiped upon account termination. Pursuant to Nigerian financial regulations, anti-money laundering (AML) acts, and national tax accounting laws, all transaction records, fiscal logs, electronic invoicing histories, and related identity verification strings will be retained in our secure archives for a period of up to seven (7) years following account closure before permanent disposal.

7. Your Statutory Rights Under the NDPA

As a data subject interacting within the Federal Republic of Nigeria, you possess extensive statutory rights regarding your personal information. These include:

Right of Access and Portability: You may request a clean, machine-readable export of all personal data we hold about your profile.
Right to Rectification: You can update or correct inaccurate, outdated, or incomplete account records at any time.
Right to Object to Automated Decision-Making: You have the right to challenge, question, or request a human review of automated matching choices or algorithmic scoring rules if they significantly affect your account standing.
Right to Erasure ("Right to be Forgotten"): You can request the removal of data assets where there is no overriding legal or regulatory reason to keep processing them.
Right to Withdraw Consent: You can pull back your processing consent at any time. Note that doing so will limit your ability to use our conversational AI pipelines.

To exercise any of these statutory rights, please submit a formal data subject request to our Data Protection Compliance Team.

8. Third-Party Links & Cross-Platform Boundaries

Our Service may dynamically display maps, contain hyperlinks to external merchant storefronts, or route your queries to public business listings. We do not control, manage, or audit the privacy frameworks of these external platforms. We highly recommend reviewing the individual privacy policies of any external website or service you choose to engage with through Arvices.

9. Revisions to this Privacy Policy

Arvices reserves the right to adjust, update, or rewrite this Privacy Policy at our sole discretion. When significant operational adjustments occur, we will post the changes here, update the "Last Updated" timestamp at the top of this document, and issue a direct notification through our mobile app channels or via WhatsApp. Continued interaction with the Platform following an update serves as binding acceptance of the revised privacy terms.

10. Contact Information & Redress

For any questions, data deletion requests, or compliance inquiries regarding this policy, please contact us:

Email: [email protected]
Response Time: Our privacy desk reviews and responds to all valid data protection inquiries within forty-eight (48) business hours.

Terms & Conditions

Terms and Conditions for Arvices

Last updated: May 12, 2026

These Terms and Conditions ("Terms") govern your use of Arvices, operated by Arvices, a marketplace platform operating in Nigeria. By accessing or using the Arvices mobile application or website, you agree to be bound by these Terms.

1. Platform Overview

Arvices is a marketplace that enables users to offer, discover, book, and purchase services and products. Arvices acts as a facilitator and is not a party to agreements between users, except where explicitly stated.

Arvices operates strictly as an intermediary infrastructure provider. Arvices is not an employer, contractor, partner, joint venturer, or direct agent of any Service Provider or Vendor using the Platform. Any contract for physical service delivery, contractual labor, or product purchase is entered into solely and directly between the User and the respective Provider/Vendor.

2. User Accounts & Data

Users must create an account to access core features.
You are responsible for maintaining account security.
Only approved and onboarded service providers may offer services.
Account Deletion: Users have the right to delete their account at any time through the in-app settings. Upon deletion, personal data will be handled in accordance with our Privacy Policy, subject to any legal or financial record-keeping requirements under Nigerian law (e.g., FIRS compliance).

3. Marketplace Rules & Safety

Users may post services, products, and content on the Explore feed.

Prohibited Actions:

Posting NSFW, illegal, misleading, or infringing content.
Circumventing platform fees or payment systems.
Engaging in fraudulent or abusive behavior.

UGC Safety & Moderation: Users who post content to the Explore feed or Showcase must adhere to our safety standards. Arvices employs a zero-tolerance policy regarding objectionable content. We provide in-app tools for users to report offending content and block abusive users. Arvices reserves the right to remove such content and take action against the account within 24 hours of a report.

4. Payments, Fees, and Commissions

All payments for services and products must be completed within the Arvices platform using the provided payment system.
External Payments are currently processed through Paystack.
A 5% commission applies to every completed service or product transaction for all Service Providers and a non-refundable NGN 100 applies to every client transaction.
A 1% commission applies to every withdrawal (capped at 1,000 NGN).
A 2% commission plus NGN 100 applies to every external (Non-Wallet) transfer to another Arvices user.
Top-ups and wallet transfers within Arvices incur no charges.

Prohibited Off-Platform Payments

To maintain payment security, transaction tracking, and dispute coverage, all communication, service matching, booking schedules, and financial transactions must happen exclusively within the Arvices automated ecosystem. Payments made outside of the Arvices application (including but not limited to cash, bank transfers, or direct payments between users) are strictly prohibited.

Arvices will not be liable for any loss, dispute, fraud, or damages for off-platform transactions.
Arvices will not provide dispute resolution or refunds for these transactions.
Such actions may result in immediate account suspension or termination.

5. Withdrawals & Refunds

Service providers may only withdraw funds after a minimum holding period of seven (3) days from the date a transaction is marked as completed.
Only funds from completed services, fulfilled product orders, and successfully completed bookings are eligible for withdrawal.
Funds linked to pending, cancelled, disputed, or incomplete bookings cannot be withdrawn until completion and clearance.
Withdrawals are subject to verification and compliance checks.
If a service provider account is terminated for rule violations, Arvices will refund the available balance, subject to dispute resolution, chargebacks, or legal holds.

6. Dispute Resolution & Fair Solution Policy

6.1 Commitment to Quality

We want your experience on Arvices to be completely frictionless. If a transaction goes wrong, a service is unsatisfactory, or a product is not delivered as specified, we are committed to acting in good faith as a marketplace mediator to find a balanced resolution.

6.2 Reporting Timeline

To trigger our dispute resolution pipeline, the aggrieved party must contact the Arvices Support Team through our designated app interfaces, web portal, or official support channel within 48 hours of the scheduled service completion timestamp or product delivery event.

6.3 Remedies and Fair Mitigation

Arvices will review the automated system chat logs, geographical data, and platform booking configurations to assess the issue. At our sole discretion, our internal resolution paths to find a fair solution may include:

Issuing a partial or full refund to your platform wallet balance.
Providing reasonable alternative compensation.
Matching the client with a free replacement provider to complete the job properly.
Instructing a Vendor to execute an immediate product swap or return.

6.4 Formal Escalation

If a dispute cannot be resolved amicably through our internal channels within thirty (30) days of the initial support filing, both parties agree that the dispute shall be permanently referred to mediation at the Lagos Multi-Door Court House (LMDC) in accordance with the Arbitration and Mediation Act, 2023. The venue of such resolution shall be Lagos, Nigeria, and the proceedings shall be conducted in English.

7. Content Ownership and License

Users retain ownership of content they post.
By posting content, you grant Arvices a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for platform operations and promotion.

8. Account Suspension, Termination & Fraud

We may suspend or terminate accounts that violate these Terms, post prohibited content, or engage in harmful behavior.

Fraud and Legal Action: Service providers engaging in fraudulent activities (e.g., scam attempts, falsified services) face:

Immediate account termination.
Forfeiture of platform privileges.
Reporting to relevant law enforcement authorities, including the Nigeria Police Force, where actions constitute a criminal offense.

9. Intellectual Property

All Arvices branding, software, and platform content are the exclusive property of Arvices. Unauthorized use is prohibited.

10. Service Availability

We do not guarantee uninterrupted access. Features may change or be discontinued without liability.

11. Limitation of Liability

To the maximum extent permitted by Nigerian law, Arvices shall not be liable for indirect or consequential damages arising from platform use.

Third-Party Platform Liability: You acknowledge that these Terms are between you and Arvices only, and not with Apple Inc. or Google LLC. Arvices, not Apple or Google, is solely responsible for the App and the content thereof, including maintenance, support, and addressing any claims related to the platform.

12. Disclaimer

Arvices is provided "as is" and "as available" without warranties of any kind.

12.1 Automated Processing Consent

By interacting with Arvices across our Web, Mobile, or WhatsApp channels, you grant explicit consent for our conversational AI systems to process, cache, and transmit your data profiles, locations, and request inputs to relevant Service Providers. This data transmission is done strictly to fulfill your active matching requests.

12.2 Regulatory Frameworks

All user data ingestion, profile hosting, and background database storage comply fully with the Nigeria Data Protection Act (NDPA) and general consumer safety protocols. For more details on how we safeguard your information, please view our comprehensive Privacy Policy.

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

14. Artificial Intelligence (Nexus AI)

Arvices utilizes artificial intelligence to assist in service discovery and automation. While we strive for accuracy, Nexus AI may occasionally provide incomplete or inaccurate information. Users are responsible for verifying all transaction details, pricing, and service specifications before committing to a purchase or booking.

15. Changes to These Terms

Arvices reserves the right to modify or replace these Terms at any time. We will alert users to significant changes by updating the "Last Updated" timestamp at the top of this document or via a push notification. Continued use of the Platform after updates constitute binding acceptance of the modified Terms. Continued use of Arvices after updates constitutes acceptance of revised Terms.

16. Contact Information

For questions or concerns: Email: [email protected]